Terms and Conditions of Sale (T&C) - Haja’s Kitchen
1. Introduction
These Terms and Conditions of Sale (T&C) govern all transactions made on the website of Haja’s Kitchen, a company registered in Sierra Leone. By placing an order on our site, you fully accept these T&C without reservation.
2. Products and Services
Haja’s Kitchen offers a selection of traditional dishes, international meals, desserts, and drinks. Product descriptions and prices are displayed on our website and may be modified without prior notice.
3. Orders
- All orders are subject to product availability.
- A confirmation email or message will be sent once payment is validated.
- If a product is unavailable after an order is placed, the customer will be informed and may choose a refund or a replacement product.
4. Prices and Payment
- Prices are displayed in Sierra Leonean Leone (SLe) and include applicable taxes.
- We accept payments via Orange Money, Africell Money, and QR Code payment.
- Orders will only be processed once full payment has been received.
5. Delivery
- We deliver within Freetown, with delivery fees varying by location.
- Estimated delivery times range from 30 minutes to 4 hours, depending on the customer's location.
- Orders not collected after a delivery attempt will not be refunded.
6. Withdrawal and Refund Policy
- Due to the perishable nature of our products, no returns or exchanges are accepted.
- If a product is damaged or incorrect, the customer must contact us immediately after receipt for a refund or replacement.
7. Liability
- Haja’s Kitchen shall not be held responsible for delays caused by circumstances beyond our control (weather conditions, mobile network failures, etc.).
- We guarantee the freshness and quality of our dishes, prepared under strict hygiene conditions.
8. Data Protection
- Personal information collected during orders is used solely to ensure delivery and improve our services.
- We do not share your data with third parties without your consent.
9. Applicable Law
- These T&C are governed by the laws of Sierra Leone.
- Any disputes will be subject to the jurisdiction of the competent courts in Sierra Leone.